Wednesday, April 24, 2024

An Outlook bug gives me paranoia that Microsoft may be reading my feedback

If I must be a Shore Pibald, I might as well at least document it for learning.

Using the new Outlook rather against my will, I went to search the help articles for a basic feature it does not support, as one does.

This is suboptimal UX. So of course I left feedback, something like "Text is barely readable in Help search box in dark mode".

Immediately, I saw a change:






This is clearly better, if not particularly professional-looking, but why did it change so handily and abruptly?

I restarted my Outlook and searched Help again. The text field was back to the old appearance. (The first screenshot is from after the restart; I naturally had no reason to take one before.)

Obviously, Microsoft has an AI watching user feedback and making minor UI tweaks to increase customer satisfaction. But I can't even get an AI coding assistant that edits code inline, and if Microsoft had one, they would be selling it, so that explanation is clearly implausible. Or maybe an actual person is reading my feedback and making tweaks in response. [insert joke at Microsoft's expense]

But look what happens if I mouse over a suggestion of a recent search:









So apparently the suggestion mouseover code erroneously activated and coincidentally gave me just what I was asking for.

As David Malki notes, the human mind jumps first to implausible explanations.

I am relieved and vaguely disappointed.

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